Refund Policy – Clay Pomade Malaysia | VRival
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Return Policy

Thanks for shopping at VRivalPomade.com! If you are not entirely satisfied with your purchase, we're here to help. Please communicate with us immediately and we will take appropriate action towards it.

Exchange and Return

  • We take pride in making sure that all items are checked before mailing. In unlikely situations whereby a defect is found, we will accept an exchange within 7 days from the Order Date. All exchanges will be done on a case by case basis.
  • Sales items/discounted items/items purchased with promotional codes are not eligible for exchanges.
  • Please contact our online store via email (admin@vrivalpomade.com) or WhatsApp 011-13370740 for assistance if needed.

General Exchange Terms

  1. We must be notified of any exchange within 7 days from the Order Date. If your exchange request is approved, it has to be completed within the next 3 working days. Request for exchange therefore will not be entertained.
  2. Exchanges will be handled strictly by mail only.
  3. Any item must be returned in original conditions.
  4. Returned items not received in their original state will be returned to the customer (delivery fees applicable). We reserve the rights to reject a return if it is not in its original conditions.
  5. Any exchange will be one-time and will not be applicable for a second exchange.
  6. If any replacement piece is out of stock at the point of receipt, you can exchange for a different item within the same price.
  7. Please wait for further instructions before mailing any parcel back to us.

We accept exchanges for  the following reasons:

  1. Defective Item Received
  2. Incorrect Item Received


Exchange Procedures (for  option 1 & 2)

Take a clear snapshot of the defect and email to us at admin@vrivalpomade.com or WhatsApp  011-13370740 within 7 days from Order Date. Please wait for further instructions before mailing the parcel back to us.

VRival Resources reserves the right to change or update any information on this policy at any time without prior notice. Kindly check our Return Policy from time to time to keep yourself updated.

      

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